Please understand the following section before making a purchase:

Personal Data

napaJapan does not have access to your credit card numbers. All payments are made through an ultra-secure Paypal site. napaJapan only retains email and postal addresses. The emails are used for communication between napaJapan and the customer and are never given or sold to any 3rd party. The postal addresses are solely used for shipping information. These too are never made public to anyone outside of napaJapan.

Return Policy

Due to the nature of the goods napaJapan offers napaJapan does not accept returns on any items. All orders are securely packed and sent out promptly. Insurance is available only through EMS shipping. napaJapan will not be responsible for lost or damaged items unless insurance was purchased.

Tracking Orders

EMS shipping is the best option for door-to-door online tracking. Registered mail is another option however there is no insurance included on it. Basic SAL and AIR shipping do not have tracking but are very reliable. It is extremely rare to lose a package or see damage to one.

Product Safety

All food products are purchased fresh and sealed direct from registered distribution sources within Japan. Products are never opened or tampered with while in possession of napaJapan. All products are stored at recommended temperatures and humidity and never past their expiry date. Most products have packaging with only Japanese language labelling. If you require a detailed ingredient list please email us before you purchase. If you have allergies to certain food products it is very important that you email us first before you purchase the products napaJapan offers. In any rare instance of a product recall you will be notified immediately via email and a full refund will be given. (Note that this has never occurred with the products that napaJapan has been selling on eBay for over 5 years.)

Product Package Designs

napaJapan displays the most current version of a product unless stated otherwise. There are times when graphics different than pictured in our product galleries are displayed on the package due to promotions, campaigns, and events. If you are a collector of Japanese product packaging it may be a good idea to contact us first to ensure you receive the package style you are anticipating.

Customs, Duties and Taxes

Since napaJapan ships to all over the world our customers are responsible for determining whether products are allowed into their respected countries. Also, napaJapan is not responsible for paying any duties that may be incurred during the Customs Inspection Process within our customers' country. napaJapan does not collect any taxes on the products napaJapan sells since they are being shipped outside of Japan.

Copyrights

All photos, illustrations and web designs are property of their respective owners. You may not use any of these aspects in whole or in part without the written consent of all those involved at napaJapan. Other trademarks and copyrights are property of their respective owners.