Unlike most web stores, napaJapan has a built-in customized shipping calculator that allows you to see your current order total while you shop. This includes shipping! No need to wait until checkout. Our rates are very reasonable, too. The more you buy, the less you pay on shipping per item.

Plus, there are 3 shipping methods available:

1. SAL - (Surface Air Lifted) - Crosses water by plane and land by vehicle. Typically takes 2-4 weeks for delivery. No insurance or tracking* available.
2. AIR - Expect your order in about 7-10 days. No insurance or tracking* available.
3. EMS - (Express Mail Service) Fast 3-6 day service. Fully insured and trackable online.

Order processing time is fast at napaJapan. Orders are shipped out between 8-36 hours of receipt of payment. We ship 6 days a week excluding National Holidays (which often differ from Western holidays.)

All orders are packed in new, clean boxes or bubble packs (depending on the nature of the goods). We also add Japanese newspaper and/or cardboard inserts to secure the order further. Nobody wants to receive crushed products so we take great pride in making sure your order will arrive in one piece.

Most orders arrive earlier than expected. However, in rare instances - typically with SAL - packages can take longer to arrive. The most common shipping delays are caused by Customs Inspections and hold-ups at transfer stations (postal hubs.) Using Registered Mail or EMS will expedite the handling process.

We ship to the address you provide napaJapan at check-out. napaJapan has no problem shipping to PO Boxes or APOs...everyone is welcome!

If you are looking for the status of your order, please go to the order page. You will need to enter your order ID and your last name. If you paid using PayPal, the order ID is called "invoice ID" on your confirmation email from PayPal and is shown under the payment amount.